FAQS
How do I personalise my jewellery?
The personalisation options available will be shown on each product page. Depending on the design, you may be able to add names, dates, messages, handwriting, fingerprints, handprints, paw prints, photographs, pet portraits or other meaningful details.
How do I send my photograph, handwriting, fingerprint, handprint or paw print?
Where an image is required, you will be able to upload your file directly on the product page when placing your order. Please use the clearest, highest-quality image you have available. Don't worry if it isn't perfect — we'll use the image provided to create your personalised engraving.
Can I use handwriting from an old card or note?
Yes. Handwriting can often be taken from old cards, letters, notes and other treasured keepsakes. A clear photograph or scan will usually give the best result.
Can you engrave both sides of the jewellery?
Many of our pieces can be personalised on both the front and back. Where back engraving is available, you will see this as an option on the individual product page.
Can you create jewellery from a pet photograph?
Yes. Selected pieces can be personalised using a photograph of your dog, cat or other much-loved pet. For the best result, choose a clear photograph where your pet is easy to see.
What is memorial or ashes jewellery?
Ashes jewellery contains a small internal compartment designed to hold a tiny amount of cremation ashes or another small memorial keepsake. Only selected pieces are suitable for ashes, so please check the individual product description before ordering.
Is all of your jewellery personalised?
Most of our collection focuses on personalised and meaningful jewellery, although we may also offer selected non-personalised pieces.
Can I change my personalisation after ordering?
Please contact us as soon as possible if you notice a mistake or would like to request a change. As personalised orders may begin processing quickly, we cannot guarantee that changes can be made once work has started.
What if I make a mistake in my personalisation?
Please check all names, dates, spellings and messages carefully before submitting your order. Your jewellery will be personalised using the information you provide, so please make sure everything is correct before placing your order.
Can I return personalised jewellery?
Personalised jewellery made to your specifications cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described. Please see our Delivery & Returns information for full details.
How long will my order take?
Processing times will be shown on the individual product page. Once your order has been created, delivery time will depend on the delivery method selected. Please see our Delivery & Returns page for further information.
Do you offer gift-ready packaging?
Packaging details will be shown on the individual product page. Many of our pieces make meaningful gifts for birthdays, anniversaries, memorials and other special occasions.
How can I contact you?
If you need help before or after placing an order, please use our Contact Us page. If your enquiry relates to an existing order, please include your order number so we can help you as quickly as possible.