Refund Policy

Returns & Refunds

We hope you love your order from Sealed With A Gift 4 You. If there is a problem with your purchase, please contact us and we will be happy to help.

Personalised & Custom-Made Jewellery

Many of our products are personalised or made specifically to your requirements, including items personalised with names, dates, messages, photographs, handwriting, fingerprints, handprints, footprints, paw prints, pet portraits or other custom details.

Because these items are made specifically to your requirements, they cannot normally be returned, exchanged or refunded simply because you have changed your mind.

Please check all spelling, dates, wording, photographs, prints and other personalisation details carefully before submitting your order.

If we have made an error with your personalisation, please contact us so that we can investigate and arrange an appropriate solution.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Non-Personalised Items

For eligible non-personalised items purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us of your decision to cancel, you must return the item within a further 14 days.

Returned items should be unused, unworn and returned in their original condition. You may handle an item only as much as reasonably necessary to establish its nature, characteristics and functioning. If its value is reduced as a result of handling beyond this, we may make an appropriate deduction from the refund where permitted by law.

Please contact us before returning an item so we can provide the appropriate return instructions.

Return Postage

For change-of-mind returns of eligible non-personalised items, the customer is responsible for the cost of returning the item unless otherwise stated.

We recommend using a tracked postal service and retaining proof of postage.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide the appropriate return instructions.

Refunds

Where you exercise your statutory right to cancel an eligible online purchase, we will refund payments due to you in accordance with applicable consumer law.

This includes the cost of our standard delivery service where required by law. If you selected a more expensive or express delivery method, any additional amount above the cost of our standard delivery service will not normally be refunded.

We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.

Approved refunds will be made using the original payment method unless otherwise agreed.

Refunds will be issued within the applicable statutory timeframe. Your bank or payment provider may take additional time to display the refund after it has been processed by us.

Faulty, Damaged or Incorrect Items

If your jewellery arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please provide your order number, a description of the problem and clear photographs of the item where appropriate.

We will review the issue and arrange an appropriate remedy in accordance with your consumer rights.

Nothing in this policy affects your statutory consumer rights.

Earrings

For hygiene reasons, earrings supplied in sealed protective or hygiene packaging cannot normally be returned once the seal has been broken where the applicable hygiene exception applies.

This restriction does not affect your statutory rights if the earrings are faulty, damaged, incorrect or not as described.

Personalisation Supplied by the Customer

We create personalised items using the information and files supplied when the order is placed.

If an item has been personalised correctly using the spelling, wording, photograph, handwriting, fingerprint, handprint, footprint, paw print or other information supplied with your order, we cannot normally offer a return, refund or replacement solely because incorrect personalisation details were provided.

If you notice an error after placing your order, please contact us as soon as possible. If personalisation has not yet begun, we may be able to make a change, but we cannot guarantee amendments once work has started.

How to Make a Return

Please contact us through our Contact Us page before returning an item.

Include your order number and the reason for the return so we can provide the appropriate return instructions and return address.

Please do not send an item back before contacting us, as we need to provide you with the correct return information.

Contact Us

If you have any questions about a return, refund or problem with your order, please contact us through our Contact Us page.

This version also avoids requiring everything to be in the “original packaging” as an absolute condition for exercising statutory cancellation rights. For eligible distance purchases, consumers generally have 14 days to cancel and another 14 days to return goods; personalised/custom-made goods are an exception to the normal change-of-mind cancellation right.