Returns

Personalised Items

Many of our jewellery pieces are personalised or made specifically to your requirements. Because of this, personalised and custom-made items cannot normally be returned or exchanged simply because you have changed your mind.

Please check all names, dates, wording, photographs and other personalisation details carefully before placing your order.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Non-Personalised Items

If you purchase an item that has not been personalised or custom-made and would like to return it, please contact us as soon as possible so we can provide the appropriate return instructions.

Items should be returned unused, unworn and in their original condition and packaging, where applicable.

Please see our Refund Policy for full information regarding your cancellation and return rights.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please include your order number and photographs of the item where possible so we can investigate the issue and arrange an appropriate solution.

Your statutory consumer rights are not affected.

Personalisation Errors

If we have made an error with your personalisation, please contact us and we will arrange an appropriate solution.

If the jewellery has been personalised correctly using the information supplied with your order, we cannot normally offer a return or replacement solely because incorrect personalisation details were provided.

If you notice a mistake after placing your order, please contact us as quickly as possible. If personalisation has not yet begun, we may be able to amend your order.

Earrings

For hygiene reasons, earrings may be subject to additional return restrictions once any hygiene seal or protective packaging has been opened.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

How to Request a Return

Please contact us through our Contact Us page before returning an item.

Include your order number and the reason for the return so we can provide the appropriate return instructions.

Please do not send an item back before contacting us, as we need to provide you with the correct return information.